...Arrive 15 minutes early, Quiet please, Cell phones off and Relax.
Please arrive 15 minutes prior to your appointment so that we may start your service on time or even early. A late arrival may require a reduced appointment time, at scheduled price, with respect to the clients that are scheduled after you.
Cancellation/Rescheduling Policy: All will agree, time is our most valuable asset. We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Your card is not billed unless your vacated appointment goes unfilled. We do our best to fill these openings–just like you, we’d much prefer to have another guest take your place than charge for a cancellation. Please provide at least 24 hours notice if you need to reschedule a treatment; 48 hours notice is required to cancel three or more treatments. This allows the spa enough time to fill appointments. Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled.
Quiet, Please: Please turn off cell phones upon check in at Tranquil Vibe Day Spa and speak softly. We are a haven for all those coming here to relax and enjoy a tranquil and stress-reducing experience.
Children: To maintain our serene atmosphere, we ask that you not bring children to the Rea Spa. We do, however allow children to enjoy certain spa treatments under the following guidelines: children under 16 must be accompanied by an adult and all children under the age of 18 must have an adult sign their initial consultation form. It is the adult’s responsibility to monitor the child’s behavior.
Forms of Payment: We accept cash or American Express, Visa, Mastercard or Discover credit cards for payment. Personal checks are not accepted.
Product Returns or Exchanges: You may return unopened skin care products in original packaging within 10 days of purchase accompanied by sales receipt for a full credit. Any opened purchases may possibly be returned for spa credit as long as they are more than one-half full you will receive partial credit only. If any allergic reactions to product occurs, product must be returned immediately to receive a full credit, as most reactions occur within 24 to 48 hours.
Communicating your Preferences: All aspects of treatment can usually be modified to your taste: amount of light, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions. Your therapist will appreciate knowing your thoughts and clarifying any issues you may have.
Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist or esthetician know of any medical concerns or if you’re wearing contact lenses before you have a facial.
Modesty Concerns: It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered.
What to Wear during Your Treatment: If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.
This is a Professional Spa Establishment: Our trained estheticians are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.
REA Spa I 5 W 2nd Street I Hinsdale I IL I 60521 Phone: +1.6305440286